Witnessing Workplace Incivility towards Burnout: a Conceptual Perspective
Abstract
Objective: This paper seeks to accentuate the significance in apprehension the factor, which is witnessed workplace incivility that resulted in burnout among the housemen in Malaysia where it is affecting the overall situation in healthcare industry
Methodology: This is a proposed quantitative study that will be conducted in peninsular general hospitals in Malaysia by using self-administered questionnaire which related to workplace incivility and burnout.
Implications: The study is expected to be useful as an insights for future research and it is particularly useful for the Ministry of Health in dealing with the challenging issues related to house officers nowadays.
Downloads
Article Analytics Summary
References
Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of management review, 24(3), 452-471. DOI: https://doi.org/10.5465/amr.1999.2202131
Cortina, L. M., Magley, V. J., Williams, J. H., & Langhout, R. D. (2001). Incivility in the workplace: incidence and impact. Journal of occupational health psychology, 6(1), 64. DOI: https://doi.org/10.1037/1076-8998.6.1.64
Czaja, A. S., Moss, M., & Mealer, M. (2012). Symptoms of posttraumatic stress disorder among pediatric acute care nurses. Journal of pediatric nursing, 27(4), 357-365. DOI: https://doi.org/10.1016/j.pedn.2011.04.024
De Cremer, D., & Van Hiel, A. (2006). Effects of another person’s fair treatment on one’s own emotions and behaviors: The moderating role of how much the other cares for you. Organizational Behavior and Human Decision Processes, 100(2), 231-249. DOI: https://doi.org/10.1016/j.obhdp.2005.10.002
Estes, B., & Wang, J. (2008). Integrative literature review: Workplace incivility: Impacts on individual and organizational performance. Human Resource Development Review, 7(2), 218-240. DOI: https://doi.org/10.1177/1534484308315565
Griffin, B. (2010). Multilevel relationships between organizational-level incivility, justice and intention to stay. Work & Stress, 24(4), 309-323.groups of employees”, Human Resource Development International, Vol. 9 No. 2, DOI: https://doi.org/10.1080/02678373.2010.531186
Hafiz, A., Ima-Nirwana, S., & Chin, K. Y. (2018). Comparison of stress levels between physicians working in public and private hospitals in Johor, Malaysia. Journal of Taibah University Medical Sciences. DOI: https://doi.org/10.1016/j.jtumed.2018.01.004
Hamblin, L. E., Essenmacher, L., Upfal, M. J., Russell, J., Luborsky, M., Ager, J., & Arnetz, J. E. (2015). Catalysts of worker‐to‐worker violence and incivility in hospitals. Journal of clinical nursing, 24(17-18), 2458-2467. DOI: https://doi.org/10.1111/jocn.12825
Kahneman, D., Knetsch, J. L., & Thaler, R. (1986). Fairness as a constraint on profit seeking: Entitlements in the market. The American economic review, 728-741.
Kollock, P. (1998). Social dilemmas: The anatomy of cooperation. Annual review of sociology, 24(1), 183-214 DOI: https://doi.org/10.1146/annurev.soc.24.1.183
Lim, S., Cortina, L. M., & Magley, V. J. (2008). Personal and workgroup incivility: impact on work and health outcomes. Journal of Applied Psychology, 93(1), 95.
Lim, S., Cortina, L. M., & Magley, V. J. (2008). Personal and workgroup incivility: impact on work and health outcomes. Journal of Applied Psychology, 93(1), 95. DOI: https://doi.org/10.1037/0021-9010.93.1.95
Meier, L. L., & Semmer, N. K. (2013). Lack of reciprocity, narcissism, anger, and instigated workplace incivility: A moderated mediation model. European Journal of Work and Organizational Psychology, 22(4), 461-475. DOI: https://doi.org/10.1080/1359432X.2012.654605
Miner, K. N., & Eischeid, A. (2012). Observing incivility toward coworkers and negative emotions: do gender of the target and observer matter? Sex Roles, 66(7-8), 492-505.
Miner, K. N., & Eischeid, A. (2012). Observing incivility toward coworkers and negative emotions: do gender of the target and observer matter? Sex Roles, 66(7-8), 492-505. DOI: https://doi.org/10.1007/s11199-011-0108-0
Miner-Rubino, K., & Cortina, L. M. (2007). Beyond targets: Consequence of vicarious exposure to misogyny at work. Journal of Applied Psychology, 92, 1254–1269. DOI: https://doi.org/10.1037/0021-9010.92.5.1254
Pearson, C. M., Andersson, L. M., & Porath, C. L. (2000). Assessing and attacking workplace incivility. Organizational Dynamics, 29(2), 123-137. DOI: https://doi.org/10.1016/S0090-2616(00)00019-X
Porath, C. L., & Erez, A. (2009). Overlooked but not untouched: How rudeness reduces onlookers’ performance on routine and creative tasks. Organizational Behavior and Human Decision Processes, 109(1), 29-44.
Porath, C. L., & Erez, A. (2009). Overlooked but not untouched: How rudeness reduces onlookers’ performance on routine and creative tasks. Organizational Behavior and Human Decision Processes, 109(1), 29-44. DOI: https://doi.org/10.1016/j.obhdp.2009.01.003
Reich, T. C., & Hershcovis, M. S. (2015). Observing workplace incivility. Journal of Applied Psychology, 100(1), 203.
Reich, T. C., & Hershcovis, M. S. (2015). Observing workplace incivility. Journal of Applied Psychology, 100(1), 203. DOI: https://doi.org/10.1037/a0036464
Schilpzand, P., De Pater, I. E., & Erez, A. (2016). Workplace incivility: A review of the literature and agenda for future research. Journal of Organizational Behavior, 37(S1). DOI: https://doi.org/10.1002/job.1976
Schilpzand, P., Leavitt, K., & Lim, S. (2016). Incivility hates company: Shared incivility attenuates rumination, stress, and psychological withdrawal by reducing self-blame. Organizational Behavior and Human Decision Processes, 133, 33-44. DOI: https://doi.org/10.1016/j.obhdp.2016.02.001
Shanafelt, T. D., Dyrbye, L. N., & West, C. P. (2017). Addressing physician burnout: the way forward. Jama, 317(9), 901-902. DOI: https://doi.org/10.1001/jama.2017.0076
Skarlicki, D. P., & Rupp, D. E. (2010). Dual processing and organizational justice: The role of rational versus experiential processing in third-party reactions to workplace mistreatment. Journal of Applied Psychology, 95(5), 944. DOI: https://doi.org/10.1037/a0020468
Truss, L. (2005). Talk to the Hand: The Utter Bloody Rudeness of the World Today, Or, Six Good Reasons to Stay Home and Bolt the Door. Penguin.
Turillo, C. J., Folger, R., Lavelle, J. J., Umphress, E. E., & Gee, J. O. (2002). Is virtue its own reward? Self-sacrificial decisions for the sake of fairness. Organizational Behavior and Human Decision Processes, 89(1), 839-865. DOI: https://doi.org/10.1016/S0749-5978(02)00032-8
West, C. P., Dyrbye, L. N., Erwin, P. J., & Shanafelt, T. D. (2016). Interventions to prevent and reduce physician burnout: a systematic review and meta-analysis. The Lancet, 388(10057), 2272-2281 DOI: https://doi.org/10.1016/S0140-6736(16)31279-X
Yang, L. Q., Caughlin, D. E., Gazica, M. W., Truxillo, D. M., & Spector, P. E. (2014). Workplace mistreatment climate and potential employee and organizational outcomes: A meta-analytic review from the target’s perspective. Journal of occupational health psychology, 19(3), 315. DOI: https://doi.org/10.1037/a0036905
CSRC Publishing and JBSEE adhere to Creative Commons Attribution-Non Commercial 4.0 International License. The authors submitting and publishing in JBSEE agree to the copyright policy under creative common license 4.0 (Attribution-Non Commercial 4.0 International). Under this license, the authors published in JBSEE retain the copyright including publishing rights of their scholarly work and agree to let others remix, tweak, and build upon their work non-commercially. All other authors using the content of SBSEE are required to cite author(s) and publisher in their work. CSRC Publishing and JBSEE follow an Open Access Policy for copyright and licensing.
