The Development of a Questionnaire to Measure the Institutional Performance in Higher Education Institutions
Abstract
The objective of the study was to develop a questionnaire named IPQ (Institutional Performance Questionnaire) that measures the institutional performance of higher educational institutions. The scale comprised 11 subscales: Mission Statement and Goal (5 items), Planning and Evaluation (3 items), Organization & Governance, (3 items), Integrity (3 items), Faculty (3 items), Students (2 items), Institutional Resources (3 items), Academic Programs and Curricula (3 items), Public Disclosure and Transparency (2 items), Assessment & Quality Assurance (8 items), and Student Support Services (3 items). In total, 25 faculty members of the universities were selected by multistage stratified sampling, response to the questionnaire. The questionnaire was pilot tested and the Cronbach's alpha for the entire questionnaire was .951; for each subscale, alpha ranged from .623 to 0.823. Exploratory factor analysis was utilized to establish the construct validity of institutional performance in higher education institutions Findings of the study confirmed the validity and reliability of the IPQ (Institutional Performance Questionnaire).
Downloads
Article Analytics Summary
References
Antony, J. and Bhattacharyya, S. (2010), "Measuring organizational performance and organizational excellence of SMEs – Part 2: an empirical study on SMEs in India", Measuring Business Excellence, Vol. 14 No. 3, pp. 42-52. https://doi.org/10.1108/13683041011074209 DOI: https://doi.org/10.1108/13683041011074209
Batool, Z., Qureshi, R., & Raouf, A. (2010). Performance evaluation standards for the HEIs. Islamabad: Higher Education Commission.
Brewer, G. and Selden, S. (2000). Why Elephants Gallop: Assessing and Predicting Organizational Performance in Federal Agencies. Journal of Public Administration Research and Theory, 10(4), pp.685-712 DOI: https://doi.org/10.1093/oxfordjournals.jpart.a024287
Carton, R. (2004). Measuring Organizational Performance: An exploratory study. Ph.D. University of Georgia.
Chapman, D.W. (2009), Teacher Motivation: Incentives and working conditions, policy brief no. 9, Secondary teachers in Southeast Asia Project, World Bank, Washington, DC.
Chun, Y. & Rainey, H. (2005). Goal Ambiguity and Organizational Performance in U.S. Federal Agencies. Journal of Public Administration Research and Theory, 15(4), pp.529- 557. DOI: https://doi.org/10.1093/jopart/mui030
Crucke, S. & Decramer, A. (2016). The Development of a Measurement Instrument for the Organizational Performance of Social Enterprises. Sustainability, 8(2), p.161. DOI: https://doi.org/10.3390/su8020161
Greenberg, J. (2011). Behavior in organizations (10th ed.). Upper Saddle River, NJ: Prentice Hall
Hedin,S. ( 2009).Higher education institutions as drivers of regional development in the Nordic countries. Nordegio Working Paper, Stockholm, Sweden.
Hilman, H. (2009). Relationship of competitive strategy, strategic flexibility and sourcing strategy on organizational performance (Unpublished PhD thesis). Universiti Putra Malaysia, Malaysia.
Kamyabi, Y., & Devi, S. (2012). The impact of advisory services on Iranian SME performance: An empirical investigation of the role of professional accountants. South African Journal of Business Management, 43, 61-72. DOI: https://doi.org/10.4102/sajbm.v43i2.184
Kirby, J. (2005, July-August). Toward a theory of high performance. Harvard Business Review, 83(7), 30-39.
Lambinicio, J. (2016). Organizational performance of higher education institutions in Pangasinan, Third Asia Pacific Conference on Advanced Research, Melbourne.
Liao, S. H., & Wu, C. C. (2009). The relationship among knowledge management, organizational learning, and organizational performance. International Journal of Business and Management, 4(4), 64-76. DOI: https://doi.org/10.5539/ijbm.v4n4p64
Meekison, P. (2008). Organizational Performance Evaluation. Ottawa, Ontario: PGF Consultants Inc.
Rena, Ravinder. (2010). Emerging trends of higher education in developing countries.
Scientific Annals of the Alexandru Ioan Cuza University of Iasi: Economic Sciences Series. vol. 2010SE, 301-316.
Richard, P. J., Devinney, T. M., Yip, G. S., & Johnson, G. (2009). Measuring organizational performance: Towards methodological best practice. Journal of Management, 35, 718-804. DOI: https://doi.org/10.1177/0149206308330560
Copyright (c) 2020 Gulshan Fatima Alvi, Nazma Bibi, Mahwish Safder

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
CSRC Publishing and JBSEE adhere to Creative Commons Attribution-Non Commercial 4.0 International License. The authors submitting and publishing in JBSEE agree to the copyright policy under creative common license 4.0 (Attribution-Non Commercial 4.0 International). Under this license, the authors published in JBSEE retain the copyright including publishing rights of their scholarly work and agree to let others remix, tweak, and build upon their work non-commercially. All other authors using the content of SBSEE are required to cite author(s) and publisher in their work. CSRC Publishing and JBSEE follow an Open Access Policy for copyright and licensing.